Contact
Contact PilotLedger
Questions about your account, billing or whether PilotLedger fits your business? Send us a message and a real person on the team will read it.
Send us a message
Before you write
How quickly will I hear back?
We aim to reply within one business day. Messages sent on weekends or US public holidays are answered on the next business day. Including your company name and a short description of what you were doing helps us answer in one reply.
How do I ask for a refund?
Paid plans come with a 7-day money-back guarantee. Email support@pilotledger.net or use the form within 7 days of your first payment, from the email address on your account, and we'll process the refund.
I can't sign in. What should I do?
Use the Forgot password link on the sign-in page to reset your password. If the reset email doesn't arrive within a few minutes, check your spam folder, then contact us from the address you signed up with.
Can I request a feature?
Yes. Tell us what you're trying to do and why. We read every request. Before you write, the FAQ lists features that aren't available yet, such as bank feeds, payroll and recurring invoices.
Want to try it first?
The Free plan needs no credit card. Set up your company and send your first invoice today.